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Facilitators
Meet our course leader and facilitators for the Internal Consulting Skills public and in-house courses:
Daryl Wightman
MA(Cambridge) CPsychol
is Managing Director of Performance Dynamics and our Course Leader. He has over 30 years’ experience as a management consultant and has a unique background in both business information systems and human behaviour. He joined Andersen Consulting (now Accenture) as an IT Consultant in 1978 and designed and implemented large computerised business systems for clients in insurance and banking in London. As a Chartered Psychologist in the SHL Group and then a Managing Consultant in PricewaterhouseCoopers (pwc) he assisted clients in London and Sydney to initiate and manage organisational and culture change and introduce leading-edge Human Resources practices to align human performance with business goals. He regularly facilitates business planning and change management initiatives for clients. He has assisted over 100 major organisations in Australia, New Zealand, Asia, Europe, UK, USA, Canada and South Africa including AMP, BHP Billiton, British Nuclear Fuels, Tata Steel Europe, ThoughtWorks, Lloyd’s underwriters, Optus, Suncorp, QBE, Commonwealth Bank and the UK National Health Service. Daryl is one of the authors of the book ‘Australian Human Resources Management’ and consults to organisations internationally. He was awarded a scholarship to Cambridge, holds a double MA in Physics and Psychology from Cambridge University, is a Chartered Psychologist in the British Psychological Society and a registered Psychologist in Australia.
Kate McLaughlin
BA(Hons) PGCE ACIB
is Training Director of Performance Dynamics and has over 20 years experience in training and business consultancy in financial institutions in London and Sydney. She is a specialist in banking operations and designed and implemented the quality standards and process for the first project in Europe to centralise back office processing in retail banking operations. She designs and implements training and development solutions to support business improvement initiatives and her past clients include HSBC, Schroders, Hill Samuel and Midland Montagu. She holds a BA(Hons) from Southampton University, Post Graduate Certificate in Education (Cambridge) and is an Associate of the Chartered Institute of Financial Services (UK).
Philip Wise
(Consulting Engineer)
is an Associate Director with Performance Dynamics and has over 20 years experience as Managing Director of an international engineering consultancy. He has worked with clients in over 15 countries including UK, USA, Italy, Russia, France, Spain, Romania, Brazil, Saudi Arabia, Vietnam, India, Indonesia, China, Singapore, New Zealand and Australia. He specialises in designing and implementing sophisticated automated production facilities to suit often unique business environments, workforces and cultures. Phil has an intimate working knowledge of consulting techniques to build relationships, identify business needs, deal with obstacles, negotiate and influence others and achieve success in challenging environments with conflicting priorities. He has also set up several successful joint ventures in Eastern Bloc countries. His clients include Ford, BHP, Hoover, Email, Southcorp, Schneider, Comalco, Frigidaire, Rheem, Simpson, Chef, Electrolux, ABB, Sunbeam/Victa and Whirlpool.
Natalie Verdon
BA (Psych)
has over 20 years experience in management consultancy. She specialises in change management processes taking a holistic view of business systems, organisational culture and factors that influence bottom-line results. She is co-author of the "International Customer Service Standard" (1999) and is a regular speaker and trainer on customer service and process improvement. Her clients include Pfizer, Westpac, Qantas and Woolworths. She holds a Bachelor of Arts degree in Psychology and is a licensed assessor for the International Standards Accreditation Board.
Places are limited. Book on this world-class consulting skills course now and you will take away countless highly effective consulting skills and techniques to help you:
