Over 490 organisations and 9,000 participants have attended our Internal Consulting Skills public and inhouse courses in 21 countries over the last 25 years. We receive excellent participant feedback - here are some examples of what they said in their end-of-course evaluations:
Public courses:
"Words fail me - the course was excellent in every way from content, to materials, presentations style, presenters" Hilary Wunsch, Department Defence, Melbourne
"An excellent course. Very professionally presented and managed." Leigh Maynes, Accenture
"I feel like I've been given the Trade Secrets - good feeling! Thank you" Ken McHugh, Brisbane City Council
"One of the best courses I have ever been on, ever" Karen Crossley, Australian Stock Exchange
"The best course I have ever been on, and being a trainer myself that's a very big accolade." Gaye Burnett, Toyota Australia
"Packed full of practical action-oriented hints, tips and excellent 'real life' examples of how to manage the consulting process. Very enjoyable." Mark Dickson, Optus Communications
"The consulting process my team learned has raised my unit's profile no-end" Neridah Hart, Family & Community Services, Canberra
In-house Internal Consulting Skills Courses
ThoughtWorks (Asia Pacific) — a global software delivery and products company specialising in Agile development and employing 9,000 people in 17 countries
“Thank you. I got a lot out of the course and appreciated you sharing your knowledge, skills and experience. I particularly enjoyed the consulting simulation role play situations”
Ben Starr, Senior Consultant, ThoughtWorks
National Health Service (Oxford UK) — Europe's largest provider of healthcare and community care services
“Extremely valuable. I found the program one of the best I have been on - not only invaluable for future consultancy meetings but many learning points are applicable to my general work. Thank you very much!”
Fiona Rodden, NHS Thames Valley & Wessex Leadership Academy, Winchester
“Highly valuable - this will help me manage risks and expectations much better. Thanks Daryl, really enjoyable and useful”
Alison Jennings MCIPD, Lead Consultant - Leadership and Organisational Development, NHS (Oxford)
Vodafone (United Kingdom) — one of the world's largest mobile phone companies
“Extremely valuable. This course has been one of the most beneficial learning experiences I have had to date. Thank you!”
Richard Burke, Senior Telecoms Co-ordinator, Vodafone UK
Telecom New Zealand (Auckland) — the largest telecommunications service provider in New Zealand employing over 8,000 people
“AWESOME!! - I now have an end-to-end understanding of the consulting framework with supporting tools”
Tania Walker-Grace, Human Resources Consultant, Telecom New Zealand
Shell, Kuala Lumpur (Malaysia) — the world's third largest corporation
“Very valuable - the hands-on application, role playing and simulation of difficult scenarios is very helpful”
Feruz Mohd Yusop, Shell Malaysia, Kuala Lumpur
Royal Bank of Canada (Channel Islands) — a subsidiary of Canada's largest bank, RBC Wealth Management is one of the world's top 10 wealth managers
“It was an excellent way of clarifying my role of Internal Consultant, validating and updating ideas and approaches”
Michael Roberts, Senior Manager (Guernsey)
“Very valuable, very well delivered - will have more confidence in meetings and know how to make best use of that time”
Rosa Le Mains, HR Business Partner (Jersey)
BOC Gases (Hong Kong) — the world's largest industrial gas company
“Very valuable in dealing with almost anyone”
Julie Ng, Financial Services Director - North Asia, BOC Gases, Hong Kong
Amadeus (Sophia Antipolis, Cote D'Azur, France) — the leading provider of IT solutions to the world's 70 largest airlines
“Lots of tips, tricks and techniques to deal with the customer in any type of meeting (easy or not)”
Annie Mourre, Software Engineer e-commerce, Amadeus, France
“Excellent - very useful. Helps me structure my work more”
Antonio Caroprese, Custom Solutions Engineer, Amadeus, France
Southern Railway, Croydon (Surrey, England) — operator of the Southern Railway franchise including the Gatwick Express rail service
“Thank you for making me think differently! Liked the reference cards. Has given me techniques to use to influence the change I want to put in place”
Telefónica O2, Oxford (England) — a leading provider of mobile services in the UK and the leader in non-voice services including text and data
“Very valuable - very relevant to my current role. This course has helped me consider new and more effective ways of dealing with the client. Daryl was very engaging in his delivery and the course was very practical”
Louisa Hanley, HR & Recruitment Advisor, Telefónica O2 UK
Royal Bank of Scotland (Edinburgh, UK) — the UK's largest retail bank
“I can put these new tools and techniques into practice immediately - very valuable. Thank you!”
Elaine Daniel, Royal Bank of Scotland
American Express (Brighton, England) — one of the world's leading global payments and travel companies
“Course was great and at the same time entertaining. Concepts were clear and the role plays were excellent”
Samrin Shah Povia, Global Network Services, American Express HQ, Brighton, England
i2 Technologies, Bangalore (India) — a world leader in supply chain management solutions
“The course was really helpful - it gave a framework to put into practice and the 'tricks of the trade' are going to be very useful”
Prakash Samal, i2 Technologies, Bangalore, India
Pliva Croatia (Zagreb) — the largest pharmaceutical company in Eastern Europe
“Very valuable. Tutors were ready to answer all questions from real-life situations”
Branimir Preprotic, Corporate Strategist, Pliva Croatia, Zagreb
Bank of New Zealand, Wellington (New Zealand) — a leading financial service provider in New Zealand
“Gave me lots of skills on how best to gather and present information. Very enjoyable - will recommend to others”
Gavin Kane, Bank of New Zealand, Wellington, New Zealand
Scottish & Southern Energy (Perth, Scotland) — the UK's second largest supplier of electricity and gas
“Did what
it said on the tin! Good range of consultancy tips which will be valuable
in my current and future roles”
Keith Chalmers, Scottish & Southern Energy
Wrigley GmbH (Munich, Germany) — the world's largest chewing gum manufacturer
“The course was very valuable for me because I can use it very well in my daily business”
UK Financial Ombudsman Service, Canary Wharf (London) — set up by parliament as the UK's independent financial dispute resolution service
“Extremely valuable - not only is it a sound introduction to my next internal consultancy role but I have an action plan to take my development further”
Maria Psaras, Internal Consultant, Financial Ombudsman Service, London
i2 Technologies, Seoul (South Korea) — a world leader in supply chain management solutions
“Very valuable - we didn't have this type of 'soft skill' training before”
Se-Jong Kang, i2 Technologies, Seoul, South Korea
Inland Revenue Department, Wellington (New Zealand) — one of the largest employers in the New Zealand public sector
“Had a great time - enjoyed the course”
Karen Hooper, Manager, Inland Revenue Department, Wellington, New Zealand
Commonwealth Secretariat (London) — the "civil service" for the world's Commonwealth countries
“Excellent course!”
Constance Vigilance, Commonwealth Secretariat, London
BOC Gases, Windlesham (Surrey, England) — the world's largest industrial gas company
“Excellent, I deal with business contacts daily and this has been a very valuable course”
David Hodson, Business Process Specialist, BOC Gases UK
“Very valuable in learning lots of new techniques and how to deal with difficult people and unexpected outcomes”
Maxine Nottridge, Global Human Resources Business Process Manager, BOC Gases UK
Unilever (Manila, Philippines) — global provider of 400 famous-name brands in food, beverage, home and personal care with 180,000 employees and US$50 billion revenue
“Well done!”
Manny Aquino, Training Manager, Unilever Philippines, Manila
i2 Technologies, Beijing (China) — a world leader in supply chain management solutions
“Very valuable - I can use these techniques in my future work”
Xiang Fang, i2 Technologies, Beijing, China
Over 450 organisations have attended the Internal Consulting Skills course. Past participants include:
AAMI, Accenture, ACT Health, ACT Library & Information Services, ActewAGL, Adelaide Central Mission, Adelaide Institute of TAFE, Adsteam Marine, AGLIN, Agriculture Fisheries & Forestry, AirServices Australia, Alcatel, Alcoa World Alumina, Alinta, Alstom Australia, AM Corporation, Amadeus S.A.S., Amcor Limited, American Express, Angus & Robertson, Angus Knight, ANSTO, ANTA, ANZ Banking Group, ANZ Consumer Finance, ANZ Investments, Aon Consulting, APRA, Arab Bank Australia, Argyle Diamonds, Aristocrat Technologies, Arts Victoria, ASIC, Assessment Edge, Asteron Limited, AstraZeneca, ASX (Australian Stock Exchange), ATECO Automotive, Atlas Copco Australia, Attorney General's Department, Aust Institute of Marine Science, Aust National Audit Office, Aust Public Service Commission, Aust Inland Energy & Water, Austin Health, Austrade, Australia Post, Australian Antarctic Division, Australian Bureau of Statistics, Australian Customs Service, Australian Federal Police, Australian Government Solicitor, Australian National University, Australian Sports Commission, Australian Taxation Office, Australian Tourist Commission, Australian Unity, Austress Freyssinet, AXA Australia, BAE Systems, Baker & McKenzie (Lawyers), Bakers Delight Holdings, Bank of Indonesia, Bank of New Zealand, Banque Nationale de Paris, Baptist Community Care, Baxter Healthcare, Baycorp Advantage (NZ), BDW, Bendigo Regional Institute of TAFE, beTRUSTed Pty Ltd, Betta Stores Ltd, BHP Billiton, Blue Circle Southern Cement, BOC Gases, Boeing, Boral Limited, Bostik Australia, Boston Scientific, Brightwater Care Group, Brisbane City Council, Bristol-Myers Squibb, BT Financial Group, Bundaberg Sugar, BUPA Australia, Cairns City Council, Caltex Australia Ltd, Campbell Brothers Limited, Cancer Council NSW, Canon Australia, Capital Finance, CBA Institutional Banking, CCH Australia Limited, Central Gippsland Health Service, Centrelink, Cerebos (Australia) Limited, Challenger TAFE, Charles Darwin University, Child Support Agency, Church of Jesus Christ of LDS, Ciba Specialty Chemicals, City of Greater Dandenong, City of Joondalup, City of Latrobe, City of Melbourne, City of Salisbury, City of Unley, Civil Aviation Safety Authority (CASA), Clayton Utz, Cobalt Runoff Services, Coca-Cola Amatil, Cochlear Limited, Cognis, Coles Myer, Colonial First State, Commonwealth Bank, Commonwealth Secretariat, Compuware Asia Pacific Ltd, ComSuper, Corporate Process Management, Corporate Services Agency, CorporateLink, Corrs Chambers Westgarth, Coventry Group, CQTafe, Crane Distribution, Crop Care Australasia, CSIRO, CSR Emoleum, CTRE Consulting, Dairy Farmers, DAIS, Dampier Salt, De Martin and Gasparini, Deacons (Lawyers), Deakin University, Defence Housing Authority, Deloitte Touche Tohmatsu, Dept Natural Resources & Environment, Dept of Health & Ageing, Dept of Family, Community & Indigenous Affairs, Department of Communities, Department of Defence, Department of Environment, Department of Families, Department of Health, Department of Housing Qld, Department of Human Services, Department of Justice, Department of Main Roads Qld, Department of State Development Vic, Department of Veterans' Affairs, Dept of Premier & Cabinet, SA, Dept of Disability Housing & Communities, Dept of Education Science & Training, Dept of Family & Community Services, Dept of Health & Ageing, Dept of Corrective Services Qld, Dept of Culture and the Arts WA, Dept of Education & Training, Dept of Education Tasmania, Dept of Employment and Training, Dept of Fair Trading, Dept of Human Services (SA), Dept of Human Services (Vic), Dept of Natural Resources (Qld), Dept of Premier & Cabinet (Qld), Dept of Premier & Cabinet (Vic), Dept of Primary Industries, Dept of Treasury & Finance (SA), Dept of Veterans' Affairs, Dept Premier & Cabinet (Qld), Dept Primary Industries (SA), Dept Primary Industries (Vic), Dept Public Works & Services (NSW), DETYA, Deutsche Bank, DHL International, Diageo Australia, Dialog Information Technology, DIMIA, Disability Services Queensland, Disability, Housing & Community Services, Diversity @ Work Australia, Dow Corning, DSTO, Edison Mission Energy, Education Queensland, eGain Communications (UK), Emergency Services Queensland, Energex, Energy Australia, Environment Protection Authority, Envision GCP, Ergon Energy, Ericsson Australia, Ernst & Young, ETRADE Australia, Eurobodalla Shire Council, Exxon, FACTSET, Fairfield City Council, Fairfield Health Service, Financial Ombudsman Service (UK), Fonterra NZ, Forest Products Commission WA, Fosters Group, Foxtel, Franklins, Freedom Furniture, Fujitsu, Galileo Southern Cross, Getronics, GIO Insurance, Golden Casket Lottery Corporation, Goodman Fielder, Grosvenor Financial Services, Gwydir Shire Council, HBF Health Funds, Health Insurance Commission, Hella Australia, Henderson, Henry Davis York (Lawyers), Hinchinbrook Shire Council, Holden, Honeywell, HRM Consulting, HSBC Bank, Human Factor Australia, Hydro Electric Corporation (Tas), i2 Technologies, IAG, IBM Australia, IMA, IMB Limited, Incitec, ING Australia, Inland Revenue (NZ), Institute of Chartered Accountants, Insurance Australia Group (IAG), Integral Energy, Ipswich City Council, J & R Resources, JB Were & Son, John Fairfax Holdings, Johnson & Johnson Medical, Joint House Dept (Federal Parliament), Kaltim Prima Coal, Kiwi Brands, Kmart, KPMG, Kraft Foods, Kronos Australia, La Trobe City Council, La Trobe University, Laminex Industries, Landcorp, Liquor Control Board of Ontario (Canada), Local Government Association Qld, M. W. Kellogg Limited (UK), Macedon Ranges Shire Council, Mackay City Council, Macquarie Bank, Macquarie University, Maddocks Lawyers, Maple-Ferryman, Masterfoods Snackfood, Maunsell, MBF, Meadowbank College of TAFE, Meat & Livestock Australia, Media Monitors, Medicare Australia, Mercantile Mutual, Merck Sharp & Dohme, Metropolitan Fire & Emergency, Michael Hill Jeweller, Ministry of the Premier WA, Minter Ellison (Lawyers), Mission Australia, Misys Securities Trading Group, MLC, Monash College Group, Mornington Peninsula Shire Council, Motorola Australia, National Australia Bank, National Custodian Services, National Pharmacies, National Starch & Chemical, Nepean Division of General Practice, Nestle Australia, Network Ten, Neumann Contractors, New England Institute of TAFE, News Limited, NIB Health Funds, Nickel West, Nokia, Northern Sydney Inst. of TAFE, Novell, NRMA, NSR, NSW Department of Housing, NSW Fire Brigades, NSW Police Force, O2 (UK) Ltd, Office Public Service Merit & Equity, Oliver Wight Asia/Pacific, OPC, Optus, Orica Australia, OTL Software, P&O Ports, Pacific Brands, Parsons Brinckerhoff, Penrith City Council, Perpetual Trustees, Peter McCallum Cancer Centre, PF Lawyers, Pfizer (Malaysia), Pfizer Inc, Phillips Fox (Lawyers), Pitcher Partners, Plestel, PLIVA (Croatia), PMI Mortgage Insurance, Port Stephens Council, Portland Aluminium, Powercor Australia, Powerlink Queensland, Powerhouse Museum, Premier's Department Qld, PricewaterhouseCoopers, Promina, Prospect Consulting, Protempo Consulting Services, QAD Australia, Qantas Airways, QBE Insurance, Qld Forest Research Institute, Queensland Ambulance Service, Queensland Health, Queensland Newspapers, Queensland Rail, Queensland Transport, Queensland Treasury, Queensland Treasury Corporation, Queensland Uni of Technology, RAAF, Rabobank Australia, RACT, RACV, Radianz Europe (UK), Rail Infrastructure Corporation, Regency Institute of TAFE, RMIT Training, ROC Oil Company Limited, Royal Australian Air Force, Royal Australian Mint, Royal Automobile Club of WA, Royal Bank of Scotland (UK), Royal Brisbane & Women's Hospital, Royal North Shore Hospital, RTA, SA Community Housing Authority, SA Premiers Department, SAI Global, Salvation Army, Sanitarium, Sanofi-Aventis Group, Santos Ltd, SAS Institute, Schell, Schneider Electric, Scottish & Southern Energy, SGIO, Shell Australia, Shell Malaysia, Siemens Nixdorf, SIMplus Mobile, Sinclair Knight Merz, Singleton Consulting, Skilled Engineering Limited, South Australian Cold Stores, South Australian Housing Trust, South West Sydney Area Health, Southern Cross WA Aged Care, Southern Health, SP AusNet, Spry Roughley, St Agnes Parish, St George Bank, St Vincent's Hospital, State Library of Victoria, State Street, State Super Financial Services, Suncorp Metway, SureStock Limited (UK), Sussan Corporation, Sydney City Council, Sydney Institute of Technology, Sydney Opera House, Sydney Turf Club, Sydney Water, Sydney West Area Health Service, Synergy, TAB, Tabcorp Holdings Limited, TAFE NSW, Talsico International, Tattersall's Holdings, TCIS, Team Management Systems, Telindus (UK), Telstra Corporation, TFE, THC Press, The Age, The Alfred Hospital, The Dennis Family Corporation, The Warehouse Group, Thomson Legal & Regulatory, Ticketek, TMAS, TMP Worldwide, Tomago Aluminium, Tourism NSW, Tourism Queensland, Tower Australia, Toyota Financial Services, Toyota Motor Corporation, Tweed Shire Council, Unilever Philippines, University of NSW at ADFA, United Water International, University of Melbourne, University of Southern Queensland, University South Australia, Varian Australia, VeCommerce Limited, VENCorp, Verris Consulting, Vic Department of Education, Vic Managed Insurance Authority, VicRoads, Victoria Police, Vodafone Australia, Vodafone UK, Walter Mining, Wesley Mission, Western Power, Westpac Banking Corporation, William Angliss Institute of TAFE, William Buck (Chartered Accountants), WMC Resources, Woolworths Limited, WorkCover NSW, WorkSafe Victoria, World Vision, Wridgways Limited, Wrigley GmbH (Germany), Yellourn Energy, Zurich Insurance and many more...
Places are limited. Book on this world-class consulting skills course now to: